Privacy Policy
Last updated: November 13, 2026
VietTGo ("VietTGo," "we," "us") respects your privacy. This policy explains what information we collect when you visit our website, order through our online ordering service, or join VietTGo Rewards, and how we use it.
Information we collect
- Contact information: your name and mobile phone number when you place an order or sign up for VietTGo Rewards, and your email address if you add it to your account.
- Order information: the items you order, order history, and pickup details, so we can prepare your food and credit your rewards points.
- Rewards account activity: points earned and redeemed on your account.
- Basic technical information: standard web log data (such as browser type and pages visited) collected automatically when you use this site.
We do not collect more than we need to take your order and run your rewards account, and we never sell your personal information.
How we use your information
- To take, prepare, and hand off your orders for pickup.
- To operate VietTGo Rewards: tracking points, redemptions, and member offers tied to your phone number.
- To send you one-time sign-in codes and order-related text messages.
- To respond when you contact us, and to keep our website and ordering service working properly.
Text messaging (SMS)
VietTGo sends account notifications, verification codes, order updates, customer care replies and, with your separate opt-in, promotional offers. Providing a phone number alone does not grant promotional consent. Message and data rates may apply. Message frequency varies. Reply STOP to stop all SMS from VietTGo, including order and verification texts. Reply START to resubscribe or HELP for help. See our SMS Policy.
We will not share or sell your mobile information or opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
How we share information
We share your information only with the service providers that make ordering possible, and only so they can provide those services to us:
- Frontcall: the platform that powers our online ordering, order processing, and rewards program.
- Text messaging providers: to deliver sign-in codes and order updates.
We may also disclose information if the law requires it or to protect our rights, our customers, or the public. We do not sell or rent your personal information to anyone.
Data retention & security
We keep order and rewards records for as long as your rewards account is active or as needed for normal business and legal purposes. Your information is transmitted over encrypted connections and stored with access limited to those who need it to serve you.
Your choices
- Reply STOP to stop all SMS from VietTGo, including order updates and verification codes. Reply START to resubscribe.
- You can ask us to close your rewards account and delete the personal information tied to it.
- You can always order by phone or in person instead of online.
Children
Our website and rewards program are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
If we update this policy, we'll post the new version on this page with a new "Last updated" date. Meaningful changes will be reflected here before they take effect.
Contact us
Questions about this policy or your information? Reach out any time:
VietTGo
4600 Chippewa St
Saint Louis, MO 63116
(314) 939-7008